Gander Web LTD Status - Incident history https://gander-web-ltd.instatus.com Gander Web LTD Mon, 21 Sep 2026 06:13:00 +0000 Power issues - Type: Incident Duration: 3 hours and 25 minutes Affected Components: Opensignal Processor, AMD Ryzen Public Cloud / VPS Hosting, AMD Epyc Public Cloud Platform, Dedicated Server's, Cloud Voice Sep 21, 09:22:51 GMT+0 - Monitoring - We are seeing a restoration to services, we will be monitoring closely for further issues, Sep 21, 06:13:00 GMT+0 - Identified - at 06:45 our monitoring triggered an alert to say that The power supply in our rack was experiencing a fault Our team is currently invstigating the issue currently we expect to make a further update in the next hour and We are currently investigating this incident. Sep 21, 08:38:48 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result, we are still experiencing some issues with one node which we are attempting to resolve. Sep 21, 09:37:48 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 3 hours and 25 minutes

Affected Components: , , , ,

<p><small>Sep <var data-var='date'> 21</var>, <var data-var='time'>09:22:51</var> GMT+0</small><br><strong>Monitoring</strong> - We are seeing a restoration to services, we will be monitoring closely for further issues,.</p> <p><small>Sep <var data-var='date'> 21</var>, <var data-var='time'>06:13:00</var> GMT+0</small><br><strong>Identified</strong> - at 06:45 our monitoring triggered an alert to say that The power supply in our rack was experiencing a fault Our team is currently invstigating the issue currently we expect to make a further update in the next hour and We are currently investigating this incident..</p> <p><small>Sep <var data-var='date'> 21</var>, <var data-var='time'>08:38:48</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result, we are still experiencing some issues with one node which we are attempting to resolve..</p> <p><small>Sep <var data-var='date'> 21</var>, <var data-var='time'>09:37:48</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 21 Sep 2026 06:13:00 +0000 https://gander-web-ltd.instatus.com/incident/cmuavdgjw10k40wrupm7tluag https://gander-web-ltd.instatus.com/incident/cmuavdgjw10k40wrupm7tluag High Latency and Packet Loss Type: Incident Affected Components: Game Hosting Panel, Website (Gander Web Portal), AMD Ryzen Public Cloud / VPS Hosting, AMD Epyc Public Cloud Platform, Dedicated Server's, Cloud Voice Apr 17, 19:30:26 GMT+0 - Resolved - We are currently Investigating some Connectivity Issues Pertaining to High Latency and packet loss In our services Apr 17, 20:04:00 GMT+0 - Resolved - sadly we saw a downstream customer of our Supplier targeted by a large carpet-bomb DDoS attack. The customer has since been forced via DDoS filters, so the issue shouldn't re-occur hopefully. Apologies for the issues Type: Incident

Affected Components: , , , , ,

<p><small>Apr <var data-var='date'> 17</var>, <var data-var='time'>19:30:26</var> GMT+0</small><br><strong>Resolved</strong> - We are currently Investigating some Connectivity Issues Pertaining to High Latency and packet loss In our services.</p> <p><small>Apr <var data-var='date'> 17</var>, <var data-var='time'>20:04:00</var> GMT+0</small><br><strong>Resolved</strong> - sadly we saw a downstream customer of our Supplier targeted by a large carpet-bomb DDoS attack. The customer has since been forced via DDoS filters, so the issue shouldn't re-occur hopefully. Apologies for the issues.</p> ]]> Fri, 17 Apr 2026 19:30:26 +0000 https://gander-web-ltd.instatus.com/incident/cmo3db6fv00ycem2b46uio8rw https://gander-web-ltd.instatus.com/incident/cmo3db6fv00ycem2b46uio8rw Network fault Type: Incident Duration: 2 hours and 24 minutes Affected Components: Game Hosting Panel, , Website (Gander Web Portal), , Cpanel Web Hosting → DC01-Birmingham North → Oct 23, 19:25:00 GMT+0 - Resolved - Our upstream carrier has completed their work to replace the affected core network device. **All Gander Web services are now fully restored and operating normally.** The recovery required a full device swap and reconfiguration by the carrier, which unfortunately extended the outage window. We’d like to sincerely apologise for any disruption this incident may have caused and thank you for your patience while service was being restored. We understand how important reliability is and continue to work closely with our partners to maintain a stable and resilient network. If you continue to experience any connectivity issues, please don’t hesitate to contact our support team. Oct 23, 17:56:45 GMT+0 - Monitoring - Our upstream carrier has confirmed an **ETA of 60–90 minutes** for full recovery following a fault on one of their core switches. Most Gander Web services — including **web hosting, cPanel, and DNS** — have now recovered and are operating normally. Some network routes may still experience minor instability while the carrier completes their hardware replacement. We’ll continue to monitor the situation closely and provide updates as soon as full stability is confirmed. Oct 23, 17:16:43 GMT+0 - Investigating - We are aware of an ongoing fault affecting one of our upstream carrier’s core switches (`core1-dc2.wlv`). The carrier has confirmed a hardware crash on the device earlier today, and while service was temporarily restored following a reboot, the fault has since reoccurred. The carrier is now preparing a **device swap** to permanently resolve the issue. During this work, some customers may experience brief routing instability or packet loss as traffic is rerouted through alternate paths. **Next Steps:** We are actively monitoring the situation with the carrier and will provide updates as they become available. A full resolution is expected once the hardware swap is complete. Type: Incident

Duration: 2 hours and 24 minutes

Affected Components: , , ,

<p><small>Oct <var data-var='date'> 23</var>, <var data-var='time'>19:25:00</var> GMT+0</small><br><strong>Resolved</strong> - Our upstream carrier has completed their work to replace the affected core network device. **All Gander Web services are now fully restored and operating normally.** The recovery required a full device swap and reconfiguration by the carrier, which unfortunately extended the outage window. We’d like to sincerely apologise for any disruption this incident may have caused and thank you for your patience while service was being restored. We understand how important reliability is and continue to work closely with our partners to maintain a stable and resilient network. If you continue to experience any connectivity issues, please don’t hesitate to contact our support team..</p> <p><small>Oct <var data-var='date'> 23</var>, <var data-var='time'>17:56:45</var> GMT+0</small><br><strong>Monitoring</strong> - Our upstream carrier has confirmed an **ETA of 60–90 minutes** for full recovery following a fault on one of their core switches. Most Gander Web services — including **web hosting, cPanel, and DNS** — have now recovered and are operating normally. Some network routes may still experience minor instability while the carrier completes their hardware replacement. We’ll continue to monitor the situation closely and provide updates as soon as full stability is confirmed..</p> <p><small>Oct <var data-var='date'> 23</var>, <var data-var='time'>17:16:43</var> GMT+0</small><br><strong>Investigating</strong> - We are aware of an ongoing fault affecting one of our upstream carrier’s core switches (`core1-dc2.wlv`). The carrier has confirmed a hardware crash on the device earlier today, and while service was temporarily restored following a reboot, the fault has since reoccurred. The carrier is now preparing a **device swap** to permanently resolve the issue. During this work, some customers may experience brief routing instability or packet loss as traffic is rerouted through alternate paths. **Next Steps:** We are actively monitoring the situation with the carrier and will provide updates as they become available. A full resolution is expected once the hardware swap is complete..</p> ]]> Thu, 23 Oct 2025 17:16:43 +0000 https://gander-web-ltd.instatus.com/incident/cmh3opdzl011l5e42vibz8lw2 https://gander-web-ltd.instatus.com/incident/cmh3opdzl011l5e42vibz8lw2 Network issue Type: Incident Duration: 1 hour and 15 minutes Affected Components: , AMD Epyc Public Cloud Platform, Cloud Voice, Dedicated Server's, Reliance House - Newcastle → Aug 30, 19:10:00 GMT+0 - Investigating - We have identified a potential network issue and are looking into it. Aug 30, 19:24:41 GMT+0 - Identified - We are continuing to work on a fix for this incident. Aug 30, 20:25:00 GMT+0 - Resolved - This incident has been resolved. Aug 30, 19:17:13 GMT+0 - Investigating - We Have Noticed Increase latency and packet Loss please bare with us while we investigate this Aug 30, 20:00:25 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Type: Incident

Duration: 1 hour and 15 minutes

Affected Components: , , ,

<p><small>Aug <var data-var='date'> 30</var>, <var data-var='time'>19:10:00</var> GMT+0</small><br><strong>Investigating</strong> - We have identified a potential network issue and are looking into it..</p> <p><small>Aug <var data-var='date'> 30</var>, <var data-var='time'>19:24:41</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Aug <var data-var='date'> 30</var>, <var data-var='time'>20:25:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Aug <var data-var='date'> 30</var>, <var data-var='time'>19:17:13</var> GMT+0</small><br><strong>Investigating</strong> - We Have Noticed Increase latency and packet Loss please bare with us while we investigate this.</p> <p><small>Aug <var data-var='date'> 30</var>, <var data-var='time'>20:00:25</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> ]]> Sat, 30 Aug 2025 19:10:00 +0000 https://gander-web-ltd.instatus.com/incident/cmeyn57sl002g6f7swwmkp36i https://gander-web-ltd.instatus.com/incident/cmeyn57sl002g6f7swwmkp36i Network Issue - Newcastle DC Type: Incident Duration: 1 hour and 4 minutes Affected Components: AMD Epyc Public Cloud Platform, Cloud Voice, Dedicated Server's Feb 20, 14:04:00 GMT+0 - Investigating - * We are aware of an issue impacting connectivity at our Newcastle data centre. We believe this may potentially be a failure of a core device. We have engineers on-site investigating this as a matter of urgency. We will provide another update shortly. Feb 20, 14:25:55 GMT+0 - Monitoring - We have located the issue, there was a failed SFP module on a core device. This has since been replaced, and has restored service. Feb 20, 15:07:57 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 4 minutes

Affected Components: , ,

<p><small>Feb <var data-var='date'> 20</var>, <var data-var='time'>14:04:00</var> GMT+0</small><br><strong>Investigating</strong> - * We are aware of an issue impacting connectivity at our Newcastle data centre. We believe this may potentially be a failure of a core device. We have engineers on-site investigating this as a matter of urgency. We will provide another update shortly. .</p> <p><small>Feb <var data-var='date'> 20</var>, <var data-var='time'>14:25:55</var> GMT+0</small><br><strong>Monitoring</strong> - We have located the issue, there was a failed SFP module on a core device. This has since been replaced, and has restored service. .</p> <p><small>Feb <var data-var='date'> 20</var>, <var data-var='time'>15:07:57</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 20 Feb 2025 14:04:00 +0000 https://gander-web-ltd.instatus.com/incident/cm7df2e45001bstwtbkxfh85d https://gander-web-ltd.instatus.com/incident/cm7df2e45001bstwtbkxfh85d Rack Move from Stellium to Reliance House Type: Maintenance Duration: 3 hours and 55 minutes Affected Components: AMD Epyc Public Cloud Platform, Cloud Voice, Dedicated Server's Dec 1, 02:00:00 GMT+0 - Completed - Maintenance has completed successfully Nov 30, 22:00:00 GMT+0 - Identified - We would like to inform you about an upcoming maintenance activity due to the increasing power costs at our current location. To ensure continued efficiency and sustainability, we are relocating a rack from Stellium to Reliance House. **Details of the Maintenance:** * **Date:** 30th November * **Start Time:** Between 10:00 PM and Midnight * **Expected Completion:** 2AM * **Expected Downtime:** Downtime should not exceed one hour once started This move is planned to minimize disruption and will be monitored to ensure swift execution. We appreciate your understanding and cooperation during this transition. If you have any questions or concerns, please do not hesitate to contact us at support@ganderweb.co.uk Thank you for your continued support. Nov 30, 22:05:00 GMT+0 - Identified - Maintenance is now in progress. Next update when services are back and running Type: Maintenance

Duration: 3 hours and 55 minutes

Affected Components: , ,

<p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>02:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Nov <var data-var='date'> 30</var>, <var data-var='time'>22:00:00</var> GMT+0</small><br><strong>Identified</strong> - We would like to inform you about an upcoming maintenance activity due to the increasing power costs at our current location. To ensure continued efficiency and sustainability, we are relocating a rack from Stellium to Reliance House. **Details of the Maintenance:** * **Date:** 30th November * **Start Time:** Between 10:00 PM and Midnight * **Expected Completion:** 2AM * **Expected Downtime:** Downtime should not exceed one hour once started This move is planned to minimize disruption and will be monitored to ensure swift execution. We appreciate your understanding and cooperation during this transition. If you have any questions or concerns, please do not hesitate to contact us at support@ganderweb.co.uk Thank you for your continued support..</p> <p><small>Nov <var data-var='date'> 30</var>, <var data-var='time'>22:05:00</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress. Next update when services are back and running.</p> ]]> Sat, 30 Nov 2024 22:00:00 +0000 https://gander-web-ltd.instatus.com/maintenance/cm3kch0pp002isu5vj2bvbpah https://gander-web-ltd.instatus.com/maintenance/cm3kch0pp002isu5vj2bvbpah Network outage Type: Incident Duration: 11 minutes Affected Components: AMD Epyc Public Cloud Platform, Cloud Voice, Dedicated Server's Oct 2, 08:20:33 GMT+0 - Investigating - We are currently investigating this incident. And trying to diagnose the issue we are aware of a network outage Oct 2, 08:23:40 GMT+0 - Monitoring - We can see the network has come back online and are investigating the cause Oct 2, 08:31:24 GMT+0 - Resolved - Marking as resolved pending further info Type: Incident

Duration: 11 minutes

Affected Components: , ,

<p><small>Oct <var data-var='date'> 2</var>, <var data-var='time'>08:20:33</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident. And trying to diagnose the issue we are aware of a network outage .</p> <p><small>Oct <var data-var='date'> 2</var>, <var data-var='time'>08:23:40</var> GMT+0</small><br><strong>Monitoring</strong> - We can see the network has come back online and are investigating the cause.</p> <p><small>Oct <var data-var='date'> 2</var>, <var data-var='time'>08:31:24</var> GMT+0</small><br><strong>Resolved</strong> - Marking as resolved pending further info.</p> ]]> Wed, 2 Oct 2024 08:20:33 +0000 https://gander-web-ltd.instatus.com/incident/cm1rll2e70007aosdehtbrn0d https://gander-web-ltd.instatus.com/incident/cm1rll2e70007aosdehtbrn0d Network Edge - Rack Move - Equinix LD8, London Type: Incident Duration: 8 hours and 6 minutes Affected Components: AMD Epyc Public Cloud Platform, Cloud Voice, Dedicated Server's Jul 13, 23:00:00 GMT+0 - Investigating - Due to engineer availability at Equinix, we have had to postpone this maintenance and change it to Sunday 14th July at around 1 AM. We apologise for any inconvenience caused by this. Please contact us should you have any further questions. Jul 13, 23:00:00 GMT+0 - Investigating - This a Notice based on a Email that was sent to all customer's Earlier this monrth This is a very rare event, so we're not expecting anything like this to happen in the near future anyway. This will cause service disruption in the following data centres for around one hour, which is why we're doing the work after midnight: * Equinix LD8, London * Stellium, Newcastle upon Tyne We'll be working late into the night to ensure all work gets completed as quickly as possible, and to ensure minimum disruption to your services. This work will predominantly effect customer dedicated servers, VPS and colocation services. Our cPanel hosting will not be affected. We're also giving over one months notice to ensure you're aware of the scope of work being carried out. Please do get in touch if you have any further questions. Jul 14, 07:06:29 GMT+0 - Resolved - This has now been completed. Type: Incident

Duration: 8 hours and 6 minutes

Affected Components: , ,

<p><small>Jul <var data-var='date'> 13</var>, <var data-var='time'>23:00:00</var> GMT+0</small><br><strong>Investigating</strong> - Due to engineer availability at Equinix, we have had to postpone this maintenance and change it to Sunday 14th July at around 1 AM. We apologise for any inconvenience caused by this. Please contact us should you have any further questions..</p> <p><small>Jul <var data-var='date'> 13</var>, <var data-var='time'>23:00:00</var> GMT+0</small><br><strong>Investigating</strong> - This a Notice based on a Email that was sent to all customer's Earlier this monrth This is a very rare event, so we're not expecting anything like this to happen in the near future anyway. This will cause service disruption in the following data centres for around one hour, which is why we're doing the work after midnight: * Equinix LD8, London * Stellium, Newcastle upon Tyne We'll be working late into the night to ensure all work gets completed as quickly as possible, and to ensure minimum disruption to your services. This work will predominantly effect customer dedicated servers, VPS and colocation services. Our cPanel hosting will not be affected. We're also giving over one months notice to ensure you're aware of the scope of work being carried out. Please do get in touch if you have any further questions..</p> <p><small>Jul <var data-var='date'> 14</var>, <var data-var='time'>07:06:29</var> GMT+0</small><br><strong>Resolved</strong> - This has now been completed..</p> ]]> Sat, 13 Jul 2024 23:00:00 +0000 https://gander-web-ltd.instatus.com/incident/clxhufos8511017c8ofrr0llgnt https://gander-web-ltd.instatus.com/incident/clxhufos8511017c8ofrr0llgnt Network Interruption - West Midlands DC1 Type: Incident Duration: 30 minutes Affected Components: Website (Gander Web Portal), Game Hosting Panel, , Cpanel Web Hosting → Jun 21, 14:56:35 GMT+0 - Resolved - This is now resolved Jun 21, 14:26:56 GMT+0 - Investigating - We are currently investigating a network issue in our West Midlands data centre Jun 21, 14:35:19 GMT+0 - Identified - We are still investigating the incident - the issue appears to be related to connectivity with an upstream provider within this facility from our core router. We are currently in contact with the provider in question. There is no ETA at this time, but we're trying to get this resovled as quickly as possible. Jun 21, 14:43:26 GMT+0 - Monitoring - they’ve implemented a fix and we are monitoring it. Type: Incident

Duration: 30 minutes

Affected Components: , ,

<p><small>Jun <var data-var='date'> 21</var>, <var data-var='time'>14:56:35</var> GMT+0</small><br><strong>Resolved</strong> - This is now resolved .</p> <p><small>Jun <var data-var='date'> 21</var>, <var data-var='time'>14:26:56</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating a network issue in our West Midlands data centre.</p> <p><small>Jun <var data-var='date'> 21</var>, <var data-var='time'>14:35:19</var> GMT+0</small><br><strong>Identified</strong> - We are still investigating the incident - the issue appears to be related to connectivity with an upstream provider within this facility from our core router. We are currently in contact with the provider in question. There is no ETA at this time, but we're trying to get this resovled as quickly as possible..</p> <p><small>Jun <var data-var='date'> 21</var>, <var data-var='time'>14:43:26</var> GMT+0</small><br><strong>Monitoring</strong> - they’ve implemented a fix and we are monitoring it..</p> ]]> Fri, 21 Jun 2024 14:26:56 +0000 https://gander-web-ltd.instatus.com/incident/clxosbiid33472bqoiujyprlf2 https://gander-web-ltd.instatus.com/incident/clxosbiid33472bqoiujyprlf2 Packet loss DC02-wolv Type: Incident Duration: 1 hour and 48 minutes Affected Components: Website (Gander Web Portal), Game Hosting Panel, , Cpanel Web Hosting → Feb 12, 11:57:39 GMT+0 - Resolved - This is now resolved Feb 12, 10:26:52 GMT+0 - Identified - Were still seeing services having issues , this has been raised to director-level with the carrier. They have confirmed and can see the issue they're currently investigating the cause of the problem. Feb 12, 10:09:55 GMT+0 - Investigating - We're currently looking into an issue with some packet loss in one of our data centres. At the moment, this appears to be isolated to an issue with an upstream provider and not on our network. We'll keep this incident updated throughout. This will cause issues with some CPanel web hosting and game server services. Feb 12, 11:15:02 GMT+0 - Monitoring - After around 5-10 minutes we can see things returning to normal, please raise a support ticket if you are still experiencing issues. Type: Incident

Duration: 1 hour and 48 minutes

Affected Components: , ,

<p><small>Feb <var data-var='date'> 12</var>, <var data-var='time'>11:57:39</var> GMT+0</small><br><strong>Resolved</strong> - This is now resolved.</p> <p><small>Feb <var data-var='date'> 12</var>, <var data-var='time'>10:26:52</var> GMT+0</small><br><strong>Identified</strong> - Were still seeing services having issues , this has been raised to director-level with the carrier. They have confirmed and can see the issue they're currently investigating the cause of the problem..</p> <p><small>Feb <var data-var='date'> 12</var>, <var data-var='time'>10:09:55</var> GMT+0</small><br><strong>Investigating</strong> - We're currently looking into an issue with some packet loss in one of our data centres. At the moment, this appears to be isolated to an issue with an upstream provider and not on our network. We'll keep this incident updated throughout. This will cause issues with some CPanel web hosting and game server services..</p> <p><small>Feb <var data-var='date'> 12</var>, <var data-var='time'>11:15:02</var> GMT+0</small><br><strong>Monitoring</strong> - After around 5-10 minutes we can see things returning to normal, please raise a support ticket if you are still experiencing issues..</p> ]]> Mon, 12 Feb 2024 11:15:59 +0000 https://gander-web-ltd.instatus.com/incident/clsirw8o1514341bbof9rr89pu6 https://gander-web-ltd.instatus.com/incident/clsirw8o1514341bbof9rr89pu6 Network issues Type: Incident Duration: 1 hour and 35 minutes Affected Components: AMD Epyc Public Cloud Platform, Cloud Voice, Dedicated Server's Jan 18, 22:39:00 GMT+0 - Identified - We are currently experiencing a network issue affecting our PoP at Stellium in Newcastle, due to an issue with backhaul to London. Our team is actively investigating the situation, and further updates will follow as we work to resolve the issue with them. Jan 18, 22:57:51 GMT+0 - Monitoring - We've spoken to the ip transit. Company we use for our circuits and they're currently aware of an issue on their network. However, service resumed after around 10 minutes of disruption. We're currently speaking to there team and has been escalated to the Managing director Jan 19, 00:14:00 GMT+0 - Resolved - To summerise, a change was done on one of the core backbone links at Stellium, there was an issue with this, and the change was rolled back. The change has since been reimplemented successfully. Jan 19, 11:05:51 GMT+0 - Resolved - This incident has been resolved.and no more drops have been seen Jan 18, 23:05:52 GMT+0 - Monitoring - We are currently monitoring the result. Type: Incident

Duration: 1 hour and 35 minutes

Affected Components: , ,

<p><small>Jan <var data-var='date'> 18</var>, <var data-var='time'>22:39:00</var> GMT+0</small><br><strong>Identified</strong> - We are currently experiencing a network issue affecting our PoP at Stellium in Newcastle, due to an issue with backhaul to London. Our team is actively investigating the situation, and further updates will follow as we work to resolve the issue with them..</p> <p><small>Jan <var data-var='date'> 18</var>, <var data-var='time'>22:57:51</var> GMT+0</small><br><strong>Monitoring</strong> - We've spoken to the ip transit. Company we use for our circuits and they're currently aware of an issue on their network. However, service resumed after around 10 minutes of disruption. We're currently speaking to there team and has been escalated to the Managing director.</p> <p><small>Jan <var data-var='date'> 19</var>, <var data-var='time'>00:14:00</var> GMT+0</small><br><strong>Resolved</strong> - To summerise, a change was done on one of the core backbone links at Stellium, there was an issue with this, and the change was rolled back. The change has since been reimplemented successfully. .</p> <p><small>Jan <var data-var='date'> 19</var>, <var data-var='time'>11:05:51</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved.and no more drops have been seen.</p> <p><small>Jan <var data-var='date'> 18</var>, <var data-var='time'>23:05:52</var> GMT+0</small><br><strong>Monitoring</strong> - We are currently monitoring the result..</p> ]]> Thu, 18 Jan 2024 22:39:00 +0000 https://gander-web-ltd.instatus.com/incident/clrjt5tbu40825bfo5jgn52can https://gander-web-ltd.instatus.com/incident/clrjt5tbu40825bfo5jgn52can Planned Maintenance Type: Incident Duration: 1 day Affected Components: AMD Epyc Public Cloud Platform, Cloud Voice, Dedicated Server's Oct 25, 16:27:00 GMT+0 - Resolved - Our Carrier in our Newcastle facility has informed of maintenance taking place to increase their network presence in the Datacentre and could be a brief disruption for 30 seconds. This is scheduled for 25/10/2023 Type: Incident

Duration: 1 day

Affected Components: , ,

<p><small>Oct <var data-var='date'> 25</var>, <var data-var='time'>16:27:00</var> GMT+0</small><br><strong>Resolved</strong> - Our Carrier in our Newcastle facility has informed of maintenance taking place to increase their network presence in the Datacentre and could be a brief disruption for 30 seconds. This is scheduled for 25/10/2023.</p> ]]> Wed, 25 Oct 2023 16:27:00 +0000 https://gander-web-ltd.instatus.com/incident/clo4py4l722496b2ofx7zixx2t https://gander-web-ltd.instatus.com/incident/clo4py4l722496b2ofx7zixx2t Game server's crashing Type: Incident Duration: 12 hours and 8 minutes Sep 25, 18:18:16 GMT+0 - Identified - We have seen issue's with game server's crashing when people are going to start them, we are currently investigating this, and will update within the next 15 minutes, we hope to have this resolved within the hour Sep 25, 19:30:18 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result, and will implement a full Fix Out of hours to ensure this never happens again at a later date to be confirmed Sep 26, 06:25:57 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 12 hours and 8 minutes

<p><small>Sep <var data-var='date'> 25</var>, <var data-var='time'>18:18:16</var> GMT+0</small><br><strong>Identified</strong> - We have seen issue's with game server's crashing when people are going to start them, we are currently investigating this, and will update within the next 15 minutes, we hope to have this resolved within the hour.</p> <p><small>Sep <var data-var='date'> 25</var>, <var data-var='time'>19:30:18</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result, and will implement a full Fix Out of hours to ensure this never happens again at a later date to be confirmed.</p> <p><small>Sep <var data-var='date'> 26</var>, <var data-var='time'>06:25:57</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 25 Sep 2023 18:18:16 +0000 https://gander-web-ltd.instatus.com/incident/clmz7ozw121208bjlti5inmxk4 https://gander-web-ltd.instatus.com/incident/clmz7ozw121208bjlti5inmxk4 Network Issue - Newcastle-DC02 Type: Incident Duration: 1 day and 18 minutes Sep 19, 17:39:13 GMT+0 - Identified - We are currently are seeing issue's with our IP transit with our Datacentre Partner, we will continue to monitor Sep 19, 17:40:56 GMT+0 - Identified - We have Identified that this relates to the provider In Equinix LD8 and are currently continuing to investigate Sep 19, 18:06:25 GMT+0 - Monitoring - They've implemented a fix and are currently monitoring the results. Sep 20, 17:57:32 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 day and 18 minutes

<p><small>Sep <var data-var='date'> 19</var>, <var data-var='time'>17:39:13</var> GMT+0</small><br><strong>Identified</strong> - We are currently are seeing issue's with our IP transit with our Datacentre Partner, we will continue to monitor.</p> <p><small>Sep <var data-var='date'> 19</var>, <var data-var='time'>17:40:56</var> GMT+0</small><br><strong>Identified</strong> - We have Identified that this relates to the provider In Equinix LD8 and are currently continuing to investigate .</p> <p><small>Sep <var data-var='date'> 19</var>, <var data-var='time'>18:06:25</var> GMT+0</small><br><strong>Monitoring</strong> - They've implemented a fix and are currently monitoring the results. .</p> <p><small>Sep <var data-var='date'> 20</var>, <var data-var='time'>17:57:32</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 19 Sep 2023 17:39:13 +0000 https://gander-web-ltd.instatus.com/incident/clmqlnmyw33587bvoj494ig2wd https://gander-web-ltd.instatus.com/incident/clmqlnmyw33587bvoj494ig2wd Upstream Maintenance Type: Incident Duration: 2 days, 22 hours and 37 minutes Affected Components: Website (Gander Web Portal) Aug 29, 11:43:19 GMT+0 - Resolved - This incident has been resolved, Aug 26, 13:06:06 GMT+0 - Investigating - Our transit provider, had network hardware shipped to London earlier this month which was found to be dead on arrival. The replacement units have arrived and completed all tests. These will be installed to complete the required upgrades for their EMEA network. This maintenance window was created by them due to the issues they saw the other night - any occasional previous ~10-minute drops should be resolved going forward, once this work has been completed. They expect outages to last less than 10 minutes during this maintenance window. Aug 26, 13:35:57 GMT+0 - Monitoring - Supplier Has confirmed the change over has occurred and no further issue's will happen and no Downtime has occured Aug 26, 17:22:18 GMT+0 - Monitoring - The provider has stated that they are still working on this, and are having to rebuild quite a lot of their network in London due to discovering some underlying issues. No impact is expected at the moment, but services are "at-risk" whilst the work is carried out. Aug 28, 11:59:50 GMT+0 - Monitoring - The London network has now been fully rebuilt by the provider, and is now part of the new global network. Going forward, we don't expect to see any further issues - but if we do, we'll instigate our backup plans. We are continuing to monitor this Type: Incident

Duration: 2 days, 22 hours and 37 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 29</var>, <var data-var='time'>11:43:19</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved, .</p> <p><small>Aug <var data-var='date'> 26</var>, <var data-var='time'>13:06:06</var> GMT+0</small><br><strong>Investigating</strong> - Our transit provider, had network hardware shipped to London earlier this month which was found to be dead on arrival. The replacement units have arrived and completed all tests. These will be installed to complete the required upgrades for their EMEA network. This maintenance window was created by them due to the issues they saw the other night - any occasional previous ~10-minute drops should be resolved going forward, once this work has been completed. They expect outages to last less than 10 minutes during this maintenance window..</p> <p><small>Aug <var data-var='date'> 26</var>, <var data-var='time'>13:35:57</var> GMT+0</small><br><strong>Monitoring</strong> - Supplier Has confirmed the change over has occurred and no further issue's will happen and no Downtime has occured.</p> <p><small>Aug <var data-var='date'> 26</var>, <var data-var='time'>17:22:18</var> GMT+0</small><br><strong>Monitoring</strong> - The provider has stated that they are still working on this, and are having to rebuild quite a lot of their network in London due to discovering some underlying issues. No impact is expected at the moment, but services are "at-risk" whilst the work is carried out..</p> <p><small>Aug <var data-var='date'> 28</var>, <var data-var='time'>11:59:50</var> GMT+0</small><br><strong>Monitoring</strong> - The London network has now been fully rebuilt by the provider, and is now part of the new global network. Going forward, we don't expect to see any further issues - but if we do, we'll instigate our backup plans. We are continuing to monitor this .</p> ]]> Sat, 26 Aug 2023 13:06:06 +0000 https://gander-web-ltd.instatus.com/incident/clls1bz1j121493b5osokp0svx5 https://gander-web-ltd.instatus.com/incident/clls1bz1j121493b5osokp0svx5