Gander Web LTD - Power issues - – Incident details

All systems operational

Power issues -

Resolved
Major outage
Started 10 days agoLasted 3 hours 24 minutes

Affected

Reliance House - Newcastle

Major outage from 6:13 AM to 8:38 AM, Degraded performance from 8:38 AM to 9:22 AM, Operational from 8:38 AM to 9:22 AM, Major outage from 9:22 AM to 9:37 AM, Degraded performance from 9:22 AM to 9:37 AM, Operational from 9:22 AM to 9:37 AM

Cloud Voice

Major outage from 6:13 AM to 8:38 AM, Operational from 8:38 AM to 9:37 AM

Dedicated Server's

Major outage from 6:13 AM to 8:38 AM, Operational from 8:38 AM to 9:37 AM

AMD Epyc Public Cloud Platform

Major outage from 6:13 AM to 8:38 AM, Degraded performance from 8:38 AM to 9:22 AM, Major outage from 9:22 AM to 9:37 AM

AMD Ryzen Public Cloud / VPS Hosting

Major outage from 6:13 AM to 8:38 AM, Operational from 8:38 AM to 9:37 AM

Opensignal Processor

Major outage from 6:13 AM to 8:38 AM, Operational from 8:38 AM to 9:22 AM, Degraded performance from 9:22 AM to 9:37 AM

Updates
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Update
    UTC
    Update

    We are seeing a restoration to services, we will be monitoring closely for further issues,

  • Monitoring
    UTC
    Monitoring

    We implemented a fix and are currently monitoring the result, we are still experiencing some issues with one node which we are attempting to resolve.

  • Identified
    UTC
    Identified

    at 06:45 our monitoring triggered an alert to say that The power supply in our rack was experiencing a fault Our team is currently invstigating the issue currently we expect to make a further update in the next hour and We are currently investigating this incident.